Worked with the Flickr Foundation to help revive and reinvigorate the Flickr Commons program. Managed online interactions with Flickr Commons partners, brought in new members, managed social and other comms.

Worked with clients such as Wikimedia Foundation, Internet Archive, Github, Glitch and MLTSHP for community engagement work.

I continued my research into digitial divide and digital inclusion issues with the assistance of the resources from Harvard's Library Innovation Lab.

Taught Tools for Community Advocacy/Engagement classes for University of Hawai'i at Manoa LIS

As the project lead at the Internet Archive's Open Library project. I supported an international group of users with ebook lending and QA for the product as well as maintained the FAQ and all support and social media systems.

I was part of a writing collective and wrote multiple editorial articles monthly on library and technology topics.

I created a series of classes and drop-in times using community technology resources to teach basic skills computer classes to area residents. I also worked with area librarians to strengthen their technology offerings and help support and maintain their library computers.

I was a part time librarian at the Tunbridge Public Library serving a population of roughly 1000 people. I was responsible for maintaining the four public and staff computers and automating the library.

I was the Director of Operations of the popular online community MetaFilter.com. I managed a staff of six, developed policies and procedures for community management and maintained the FAQ and the offsite wiki.

I wrote a bi-monthly column called Tech Tips for Computers in Libraries magazine outlining simple technological advice and strategies for small and tech-poor libraries.

I designed and implemented library programs outside the library, gave tours, and taught classes for target populations of seniors and teens. I also designed and maintained the library's website.

I was one of the early researchers when Google Answers was still in beta. I answered questions asked by customers via an online interface and gave feedback on the beta software that we were using. Maintained a researcher rating of 4.5 stars [out of five] over seven months of work.

I was the first full-time support mail handler at Speakeasy Networks. I managed a team of three to five mail support techs in answering email with a 24 hour or less turnaround time. Support inquiries ranged from very simple tech questions to complicated DSL routing and configuration issues. I wrote 40 form letters that were emailed out on a variety of support issues and also proofread and helped maintain the support web site and the support knowledge base entries.

As a researcher I did brief and lengthy research projects using the Internet, library reference tools and phone interviews. I worked with a quick turnaround time and prepared reports on educational topics using statistics, personal statements, market research, and online databases.

I worked at the reference desk helping students find library materials to assist them in writing papers and answering questions. SCC has a large percentage of foreign/ESL students which presented a special challenge. I assisted in helping them locate materials, use the online databases, and access materials on the Internet. I regularly taught library classes in the use of search engines and the Proquest magazine index. I was also responsible for eye catching book displays and updating the web site.