Worked with clients such as Wikimedia Foundation, Github, Glitch and MLTSHP LLC for community engagement work.

I continued my research into digitial divide and digital inclusion issues with the assistance of the resources from Harvard's Library Innovation Lab.

Taught a Tools for Community Advocacy class for University of Hawai'i at Manoa LIS

As the project lead at the Internet Archive's Open Library project. I supported an international group of users with ebook lending and QA for the product as well as maintained the FAQ and all support and social media systems.

I was part of a writing collective and wrote multiple editorial articles monthly on library and technology topics.

I created a series of classes and drop-in times using community technology resources to teach basic skills computer classes to area residents. I also worked with area librarians to strengthen their technology offerings and help support and maintain their library computers.

I am a part time librarian at the Tunbridge Public Library. We serve a population of roughly 1000 people. I am responsible for maintaining the four public and staff computers and automating the library (we are going from a card catalog to Koha).

I was the Director of Operations of the popular online community MetaFilter.com. I managed a staff of six, developed policies and procedures for community management and maintained the FAQ and the offsite wiki.

I write a bi-monthly column called Tech Tips for Computers in Libraries magazine outlining simple technological advice and strategies for small and tech-poor libraries.

I designed and implemented library programs outside the library, gave tours, and taught classes for target populations of seniors and teens. I also designed and maintained the library's website.

I graded the California Achievement test essays for ETS on an ongoing temporary basis. I worked to tight specifications and evaluated essays on several criteria. I was one of the faster scorers, scoring upwards of 120 essays in each four hour period. I was promoted to scoring leader after one year.

I was one of the early researchers when Google Answers was still in beta. I answered questions asked by customers via an online interface and gave feedback on the beta software that we were using. Maintained a researcher rating of 4.5 stars [out of five] over seven months of work.

I was the first full-time support mail handler at Speakeasy Networks. I managed a team of three to five mail support techs in answering email with a 24 hour or less turnaround time. Support inquiries ranged from very simple tech questions to complicated DSL routing and configuration issues. I wrote 40 form letters that were emailed out on a variety of support issues and also proofread and helped maintain the support web site and the support knowledge base entries.

As a researcher I did brief and lengthy research projects using the Internet, library reference tools and phone interviews. I worked with a quick turnaround time and prepared reports on educational topics using statistics, personal statements, market research, and online databases.

As an interim director, I kept The Foundry viable while we searched for a regular director. I administered and maintained programs, I wrote and received grants, and implemented office procedures and systems to keep the Foundry running smoothly while undergoing a transition in management.

I worked at the reference desk helping students find library materials to assist them in writing papers and answering questions. SCC has a large percentage of foreign/ESL students which presented a special challenge. I assisted in helping them locate materials, use the online databases, and access materials on the Internet. I regularly taught library classes in the use of search engines and the Proquest magazine index. I was also responsible for eye catching book displays and updating the web site.